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Promotions & Marketing

COMPANY

Lowe's

ROLE

Lead UX Production Designer

SUMMARY

Led Lowe's largest group of designers, the Promotions and Marketing team, and managed art direction for events such as Lowe’s Black Friday campaign.  Engaged user experience and product representation through digital promotions, user research, wire-framing, prototyping, and design focused on omni-channel marketing. Lead UX sprints in the E-commerce and Merchandising team.

Black Friday

CAMPAIGN SUMMARY

The annual Black Friday campaign for Lowe's, similar to other eCommerce sites, is the largest earning and most important annual event for the company.  I was the lead over this design team and event where a key annual focus is solving past issues. 

1

Poor creative alignment with in-store & print

3

Design drift

2

Traffic related website outages

4

Designer burnout

PREVIOUS PROBLEMS

Sketch Library Overview

Design Library

SOLVING: DESIGN DRIFT + DESIGNER BURNOUT

I lead the collaboration of a Sketch Library of templates and symbols with placeholder text for different offers.  Previous years of the event had shared design files that resulted in risk of inconsistencies across the event.  It successfully eliminated design drift and cut down production time to a fraction of previous years, alleviating with burnout and designer workload.

Black Friday Ad Circulation

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Omni-Channel Design

SOLVING: CREATIVE ALIGNMENT TO PRINT

Several issues with the outside marketing and branding created for events at Lowe's such as Black Friday included a lack of consideration for the digital medium, ADA color contrast issues and a cluttered treatment that could not carry over as well to web, mobile or email.  We worked on leveraging the customer experience in-store in an elevated and adapted version online.

PRINT

Lowe's Weekly Ad circulation is one of the companies oldest marketing staples and subsequently its branding and layout is a recognizable extension of the company to the customer.  We didn't want the digital experience to be the same as a physical medium, but we wanted it to feel like a version of the same event.

IN-STORE

The website drives a number of the in-store sales, especially for an event like Black Friday.  We wanted the digital branding and treatments to echo some of the more recognizable design elements in store to maintain holistic omni-channel branding.

In-Store Signage

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Optimized for Traffic

DIGITAL

SUPPORT

We supported heavier pressure testing and optimized image sizing and use of live text to reduce to load time of the site.  We worked closely with development to ensure the UX assets would deliver as intended, even on heavier traffic times for the event.

In addition to increased technical support, the design team created a backlog for item sales or updates based on competitor activity, we "war gamed" several scenarios and created the assets for web updates to be ready, coded and easily implemented without fire drills for designers.

Takeaways

RESULTS

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While this event was the largest and just one of many, the year I lead the Promotions & Marketing UX team Lowe's saw a 135% increase in digital sales than the previous year in comparison to a 4% overall sales increase across the company.  Lowe's was named #21 in Internet Retailer's 2017 Top 1000 report and received their Internet Retailer of the Year award of excellence.

IMPACT

The success of Lowe's Black Friday campaign across digital channels created more attention to the website as a source of revenue.  The UX team continue to grow with increased investment from Lowe's in their digital presence and identity with recognition from leadership in its value.

APPLIANCES

Lowe's

EXHIBIT PUBLICATION

Smithsonian